Return Policy

Due to the digital nature of our items, it is impossible to ‘return’ the item. Therefore, we are unable to offer cancellations, refunds, or exchanges of any kind, but please contact us if you have an issue with your order.

You can always contact us for any questions at anna@herdesigncollective.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges We do not offer exchanges

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We do not offer refunds, but if you have any issues with your order, please contact us at anna@herdesigncollective.com.